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Last changed on 14 October 2026. The terms that apply to your order are the ones on this page on the day you bought.

These are the terms of service: the terms and conditions on which Pet Printed GmbH, trading as Proudchapter, sells you a book for delivery in the United Kingdom. Buying one means agreeing to them. They are written to be read, not to be got past.

What you are buying: one printed, bound children's book, personalised with the child you name and drawn from the photograph you upload. Every copy is made after it is ordered. Nothing is stocked, because no two copies are the same.

What the preview shows you, exactly: the cover and the first spread are drawn from your photograph before you pay, and you see those finished. Every other page of the book is there too, in the artwork it is printed in, with the place your child will stand left soft. So you read the whole story and you judge the drawing of your child on the pages we have drawn, before any money changes hands.

How an order is made: you make the preview, put the book in your cart and go to the payment page, which Shopify runs for us. Everything you entered is shown there before you pay, and you can go back and change it until you do. The contract is made in English. We keep a record of it, and you can have a copy by writing to us.

When the sale is made: when your payment goes through and Shopify confirms it. Up to that moment nothing is charged and nothing is printed.

What it costs: the price shown on the page you are buying from, which includes VAT, plus one delivery charge per order, however many books are in it. Both are shown in the cart and again on the payment page before you pay. Nothing is added after you have paid.

If a price is obviously wrong: a book listed at a fraction of its price because of a fault on our side is not a contract we have to honour. We cancel before charging and tell you why, rather than taking the money and arguing afterwards. This is not a licence to reprice something you have already bought.

The photograph: you confirm, before any drawing is made, that you are over 18 and that you have the right to use the photograph you upload. That confirmation is the basis on which we draw anything at all. What happens to the photograph afterwards is set out in the privacy notice.

The permission you give us: to use your photograph and the details you enter to draw, make, check and reprint your book, including setting the photograph on a dedication page if you choose one. Opening the payment page saves them in our private archive without an end date, whether or not you finish paying, as the privacy notice sets out. That permission covers your book and nothing else, and it ends when you ask us to delete them.

What we may refuse: an order we cannot fill honestly, such as a photograph we cannot draw from, an address we cannot deliver to, or a book somebody has clearly not the right to have made. We refuse before charging, never after, and we say why.

Who owns what: the story, the illustrations and the design of the book remain ours. What you buy is the copy, and it is yours to keep, give, read aloud and photograph. You may not have it reprinted or sell it on as a product of your own.

If you think something here is yours: write to us, tell us what it is and where you see it, and say that you have the right to complain about it. We take it down while we look, rather than after. A photograph somebody had no right to upload is a wrong we would rather stop than argue about. The same address handles a complaint about a book somebody had made of your child.

Your right to cancel: the 14-day right to cancel an order made online does not apply to this book, because it is made to your specification and is clearly personalised. Until your book goes to print we cancel and refund in full anyway; Returns and refunds says how.

Your legal rights: we have to supply a book that is of satisfactory quality, fit for its purpose and as described. If it is not, you have the rights the Consumer Rights Act 2015 gives you, and nothing in these terms takes them away. Returns and refunds sets out what we do in practice, which is usually more and sooner.

What we do not promise: that a drawing will match the picture you had in your head, that the shop will never be down, or that a preview will always succeed.

If something goes wrong: we replace a book that arrives damaged, misprinted or wrong, at our cost, or refund it; that is set out in full under Returns and refunds. We are responsible for loss you suffer that was a foreseeable result of our breaking these terms or not taking reasonable care. We are not responsible for loss nobody could have foreseen when you ordered, such as a celebration a late parcel missed when we had not been told about it, and as the book is for private use we are not responsible for business losses. Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for your rights under the Consumer Rights Act 2015.

Your side of that: if somebody comes to us because of a photograph you had no right to upload, or words you had us print, you cover the reasonable cost of it, unless you were not responsible for the infringement. It is the other half of the confirmation you gave before the drawing started.

Things nobody controls: a strike, a storm, a failure at the printer, a network that goes down. We tell you, and we refund you if the book cannot be made. Your right to cancel and be refunded when delivery is late, set out under Returns and refunds, stands whatever the cause.

Talking to us in writing: by buying, you agree that we can deal with you by email and through this site, and that a confirmation sent that way counts as much as one on paper.

If we disagree: write to us first, because most of it ends there. If it does not, you can take it to the courts of the part of the United Kingdom where you live: England and Wales, Scotland, or Northern Ireland. There is no arbitration, and nothing here makes you give up a court. We are neither obliged nor prepared to take part in a dispute resolution procedure before an alternative dispute resolution body.

The law that applies: the law of the part of the United Kingdom where you live. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Nothing here takes away a right you have as a consumer where you live.

If part of this is unenforceable, the rest still stands, and the part that failed is read as narrowly as it has to be to work. Not enforcing a term once does not give it up for good. These terms, the privacy and refund pages they point to, and what the shop told you about the book before you bought it, are what is agreed between us. You may not hand your side of it to somebody else; we may, if the business is sold, and your rights travel with it unchanged.

Changing these terms: we may rewrite them for future orders. The terms that apply to your order are the ones on this page on the day you bought.

Questions this page does not answer? Write to us. A person reads it.